Industrias Peñoles, S.A.B. de C.V., Mexico’s second-largest mining company and the world leader in silver, has relied on Sparx Systems Enterprise Architect for years to support its business and enterprise architecture initiatives.
To address technical and functional Sparx EA queries ranging from basic to advanced, with SLA backed priority support, the company engaged Sparx Systems North America for Premium Platform Support tailored to its specific use case, enabling it to set up its model for better decision making.
This Sparx Premium Platform Support case study shows how Industrias Peñoles advanced its Enterprise Architect initiatives with prioritized, practical assistance; in the following statement, Business Process Manager Gustavo Esquinca details that:
Gustavo Esquinca,
Business Process Manager, Industrias Peñoles
“Industrias Peñoles is one of the biggest companies on the mining and metallurgic segment in Mexico.
On our Business Enterprise Architecture journey, we had to look for different partners to help us solve issues on the Sparx System EA, and sometimes we didn’t even have a response from them. The Premium Platform Support from Sparx Systems North America has been the practical and useful support we have been looking for in the past.
They have help us to develop some custom scripts for html publications and fix older ones for new versions. They gave us advice about the best license or add-ins necessary to interact with artifacts on Windows Microsoft, which at business level sometimes are easier to deploy.
The Premium Support Team besides their technical abilities answer any requests and solutions in a matter of hours.
The consulting hours consumed have been value efficient, solution as scripting, model performance evaluation and consulting about licensing has been of great help. And the knowledge transfer has been helpful to understand how our issues were solved. This is very important because the value stays and the certainty of solving and to know what the tools is capable to do to cover our requirements let us take better decisions regarding our Business Architecture Initiative.”
Peñoles’ experience shows how priority access to Sparx EA experts, rapid responses, and practical scripting support remove friction and speed decisions.
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